Privacy Policy

As an online technology service provider, using personal information is the foundation for what we do and this privacy policy sets out how we collect, use and share your information. It also tells you your rights, and explains how to exercise them.

In some cases, we need to make changes to our privacy policy to make sure it's up to date. We'll let you know of any major changes.

Our Commitment to Your Privacy

We do not sell your personal information to anyone. We also do not share your data with third parties for promotional or marketing purposes. Your data is only used to provide you with our services and as otherwise described in this privacy policy.

What we mean by 'we'

When we use words like 'Carbon', 'we', 'us' or 'our', we mean Carbon Host. We are the controller of your data in all of the circumstances explained in this policy, unless we've identified another organization or company as a controller. You can find ways to contact us in the "Getting in touch with us" section at the bottom of this privacy policy.

What we mean by 'you'

When we use words like 'you' or 'your', we're talking about the individual or organization whose information we are collecting, using or disclosing. This may be because you:

• Are currently, or have been, a customer with Carbon Host
• Are looking to buy our products or services, or we think you may be interested
• Visit any of our websites
• Have a working relationship with us (such as being employed by a supplier, regulatory body or a media/press outlet)
• Have taken part in a competition or survey run by us

What this policy doesn't cover

This policy doesn't cover your information being used by:

• Any companies or businesses who aren't associated with us but advertise or sell our products and services through websites and platforms which use information collected by cookies and similar technologies such as Twitter, or Discord
• Any companies or businesses who aren't associated with us but whose services or products you access via us, such as third-party service authentication, or clicking on links on our website that redirect you to a website that we don't operate or manage

If the usage of your information isn't covered in this policy, then you will need to go to those organizations' privacy policies for more information on how they use your data.

Information we collect, and how we use it

Any, and all, of the information we collect about you is used for genuine and/or lawful purposes, or with your consent. We use your information for the following:

• To help us create, and develop our products, services and promotional offers
• To talk to you about our products and/or services through different marketing channels or any benefits you have by being a customer with us
• To manage your account with us, or to finalize contractual agreements
• To ensure we perform our obligations and provide the best possible service
• To continue developing, managing and maintaining our business

How we collect the information we use

There are various ways we collect your information, and we'll always be honest and upfront about these methods.

Directly from you

Most information that we collect and store is provided directly by you. This information is provided to us when:

• You're browsing our sites, or finding out more about what we offer, and have thought about becoming a customer with us
• You've taken out one or more of our products or services, or have entered a contractual agreement with us
• You have set up and managed an account with us
• You have contacted us directly - this is through any method of communication with our team, which are all monitored, recorded and stored
• You've visited our website
• You participate in a competition or promotional offer that we are running

Indirectly from others

Some information we collect and store may be from another person or entity. When we obtain personal information from another source, we perform due diligence and checks beforehand to ensure we're receiving and using your information in line with our data protection obligations. We currently obtain information from the following sources:

• Other companies we work with to market and sell our products and services
• An existing customer who wishes to refer you
• People, or entities, who you've authorized to have access to your products or services
• Fraud prevention agencies
• Address verification services
• Payment services
• Third-party accounts such as a solutions provider, or an agency who collect client or prospect data

From your use of the products and services

You create information when you use our products and services. This information is generated in various ways:

• Visiting our websites will use cookies and similar technologies to gather information about your visit
• Using our products and services will provide us with traffic and behavioral data, including:
  • Your use of our services
  • Billing and financial transaction data
  • Information about how you interact with our cloud platforms
  • Data related to the performance of our services
  • Security-related information
  • Details about your current service setup
  • Information about your interactions with our support team

Who we share your information with

We'll need to share the data we hold about you with other entities, but we only do this if there is a regulatory obligation to do so, or where there's a legitimate need to share this information. We never sell your data or share it for promotional purposes with third parties.

Third-Party Service Providers

We use trusted third-party service providers to help us provide our services:

Authentication Services (Clerk)

We use Clerk (clerk.com) to handle user authentication and account management. When you create an account or sign in to our services, you're interacting with Clerk's systems. Clerk collects and processes certain personal information including:

• Email addresses
• Authentication methods
• Session data
• Account security information

For more information about how Clerk handles your data, please review Clerk's Privacy Policy.

Payment Processing (Stripe)

We use Stripe (stripe.com) to process payments. When you make a payment, you're interacting with Stripe's systems. Stripe collects and processes:

• Payment method information
• Transaction data
• Billing information
• Other financial data necessary for processing payments

For more information about how Stripe handles your data, please review Stripe's Privacy Policy.

Other Service Providers

We also work with other service providers to ensure smooth operations:

• IT service companies
• Customer service providers
• Analytics providers
• Email service providers

Data that is shared for other purposes

We share your information with other entities where there is a legitimate reason to do so:

• Fraud prevention agencies
• Organizations undergoing acquisition, restructure or merger with us
• Law enforcement authorities and Courts
• Entities you ask us to share your information with

How long we keep hold of your information

While we collect and store your data safely, we ensure to only keep it for as long as we need it. If we no longer need your information, we'll securely destroy, or anonymize it.

Getting in touch with us

If you have any queries relating to your products or services, please contact our team via the Support function in your account.

For privacy-related concerns, please email [email protected].